We are committed to protecting your personal health information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

What Information We Collect:

• Personal details (e.g., name, date of birth, address, contact details).
• Medical history and treatment details.
• Medicare and health insurance details.

How We Use Your Information:

• To provide quality healthcare services.
• For communication with you regarding your care.
• To comply with legal and professional obligations.

How We Protect Your Information:

• Secure electronic and physical storage systems.
• Restricted staff access to patient records.
• Regular audits and confidentiality agreements for staff.

Sharing Your Information:

• With other healthcare providers involved in your care.
• When required by law (e.g., subpoenas, public health reporting).
• With your consent, where appropriate.

AI Receptionist (Virtual Assistant):

Our practice uses an AI Receptionist to assist with bookings and general enquiries.

• It collects only the details needed for your request (e.g., name, date of birth, contact, appointment preference).
• Information is stored securely within our booking and clinical systems, the same as if collected by staff.
• The AI Receptionist does not give medical advice; clinical matters are referred to qualified staff.
• Calls may be logged for quality and security purposes.
• By using the AI Receptionist, you consent to this collection and handling of information.

Accessing Your Information:
You have the right to request access to your medical records. Requests must be made in writing and may incur a fee.